Our return policy is designed to provide customers with sufficient time and confidence to evaluate their purchases after they have been delivered. Since online shopping does not allow products to be physically inspected before purchase, we offer a reasonable evaluation period to ensure that items meet the expectations of our users. Customers have a window of 30 days from the confirmed delivery date to determine whether the product fulfills their needs. To qualify for a return, items must remain in their original, unused condition and must not have been altered, customized, or modified in any way that could affect their quality or resale value.
For a return to be accepted, the product must be returned in the same condition in which it was shipped. This includes avoiding any visible signs of use, such as scratches, dents, stains, odors, or handling marks. All components originally provided with the shipment—such as labels, tags, instruction manuals, accessories, and packaging—must be included in the return. Retaining the original packaging is strongly recommended, as it helps protect the item during transit and facilitates a smoother inspection process once the product reaches our facilities. A proof of purchase, such as an order confirmation email or a digital receipt, is required to complete the return process.
Before initiating a return, customers are required to contact our support team to receive prior approval. Return requests should be submitted via email to support@schylliingu.it.com. Each submission is carefully reviewed to ensure compliance with the return criteria outlined in this policy. Once a return is authorized, detailed instructions along with a prepaid shipping label will be provided to guide the return process. It is essential to follow the instructions and use the supplied shipping label to prevent delays or complications. Returns that are sent without prior authorization or through alternative methods may be delayed significantly or rejected entirely.
We strongly advise inspecting items immediately upon delivery. If a product is found to be defective, damaged during shipping, or inconsistent with the product description, the issue should be reported to our support team promptly. Early notification allows our staff to resolve concerns efficiently, whether through a replacement, a refund, or other corrective measures. Delaying the reporting of issues can complicate verification and slow the resolution process.
While most products are eligible for returns, certain items may be exempt due to hygiene, safety, or special handling requirements. Customers who are uncertain about the eligibility of an item should contact our support team before attempting a return to avoid unnecessary delays.
Direct exchanges for different sizes, styles, or versions are not facilitated through our system. Customers wishing to obtain an alternative item must return the original product using the standard return process. Once the return has been processed, a separate order can be placed for the replacement product. This method ensures accurate inventory tracking and efficient processing of refunds or payments. Customers located in the European Union have additional statutory rights, which allow them to cancel orders within 14 days without providing a reason. Items returned under this provision must remain unused and include all original packaging to qualify for a refund.
By adhering to these guidelines, we aim to make the return process transparent, reliable, and convenient for our customers, ensuring that they can shop with confidence knowing that any issues can be addressed efficiently and professionally.